Arbolus Intelligence

CEGID

cegid.com · Lyon 02, France

Cegid is a French enterprise software provider that offers cloud-based solutions for finance, ERP, payroll and HR, retail management, and certified accounting firms. It serves mid-sized and large enterprises as well as professional service providers, generating revenue through subscription and maintenance fees for its SaaS and on-premise products, plus related services. The company focuses on regulated and business-critical processes, particularly in France and other European markets.

  • Enterprise ERP
  • Mid-Market & SMB ERP
  • Accounting & Bookkeeping Software
Listed in
Revenue
$800.0M
Employees
4,400
Founded
1983
Headquarters
Lyon 02, France

What 14 Arbolus experts think of CEGID

NPS scores range from 5–9, indicating moderate satisfaction but highlighting several detractors and promoters. Renewal intent is mixed; some operational users are likely to renew, while most IT/HR influencers remain unsure or project decreasing commitment. Stickiness is moderate: a few experts are in early stages, while most have implemented Cegid for over a year. Expert themes emphasize dissatisfaction with support, unmet sector-specific promises, integration gaps, but credit strong automation and process centralization. Overall Customer Sentiment: Neutral

Who reviewed CEGID

Total customers 14 11 current · 3 former
Reviews growth +13 in six months
Seniority of respondents
  • C-Suite 57% (8)
  • Director 36% (5)
  • Manager 7% (1)
Engineering Executive C-Suite NPS 5 Submitted May 2026
Marketing Leader C-Suite NPS 5 Not renewing Submitted May 2026
Finance Leader C-Suite NPS 9 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about CEGID.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

-28 Net Promoter Score, from 14 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 7

Cumulative NPS by month

+1 over 6 months
  • May 6
  • Jun 6
  • Jul 7
  • Aug 7
  • Sep 7
  • Oct 7

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 8 across 4 companies.

Praised

  • Sector-Specific Capabilities
  • Expanded Automation and Integration
  • AI and Agentic AI Adoption
  • Centralization of Key Processes

Criticised

  • Emerging ERP and AI Competition
  • Support and Value Mismatch
  • Vendor Switching and Churn Risk
  • Support Responsiveness and Misalignment

What customers say

Centralization of Key Processes
“I rely on Cegid because it lets me manage core business activities like finance, payroll, and HR all in a unified environment, improving data consistency.”
Comprehensive Cloud Platform
“We use both Cegid ERP and HR for managing invoicing, procurement, and talent management, which are essential for our organization’s priorities.”
Automation and Efficiency
“Cegid’s automation and reporting capabilities help save time, reduce manual tasks, and improve day-to-day decision making.”

Renewal intent

Plan to renew 17%
  • Will renew 1
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 0% 3 answers
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 5.8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by CEGID customers

Report

Customer Report - Oct 2026 Oct 2026 14 + 1

Other companies in both categories with a customer report.

See all 1,454 ERP Software companies →

For people who use CEGID

Do you use CEGID at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 14 customers of CEGID have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.