CentralReach
CentralReach provides cloud-based practice management, clinical, and education software for applied behavior analysis (ABA) and related therapy providers serving individuals with autism and IDD. Its platform includes scheduling, billing, electronic health records, data collection, learning management, and outcomes measurement tools used by clinics, schools, and agencies. The company generates revenue through subscription licensing and related services for healthcare and special education organizations.
- Electronic Health Records
- Learning Management
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2012
- Headquarters
- Cherry Hill, United States of America
What 30 Arbolus experts think of CentralReach
NPS distribution is skewed positive: 55% of respondents are 8–10, with another 18% at 7. Renewal intent is positive among the majority of those who specified, especially high spenders and long-term customers. Most respondents reported being at the MoreThan1Year implementation stage, underscoring stickiness. The key theme is strong adoption and increasing satisfaction over time among core behavioral health sectors.Overall Customer Sentiment: Positive
Who reviewed CentralReach
- C-Suite 64% (19)
- Director 18% (5)
- Manager 18% (5)
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Sentiment
16 Net Promoter Score, from 30 scored reviews- Promoters 11
- Passives 13
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 67% 9 answers
- 0% 2 answers
- 100% 1 answer
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by CentralReach customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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