Cerner (Oracle Health)
Oracle Health, formerly Cerner, is a global health information technology company that provides electronic health record (EHR) platforms, population health management, and interoperability solutions for hospitals, health systems, and physician practices. The company generates revenue through software licensing, cloud-based subscriptions, implementation and consulting services, and ongoing support and maintenance for healthcare providers and related organizations.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $6.0B
- Employees
- 28,000
- Founded
- 1979
- Headquarters
- Kansas City, United States of America
What 10 Arbolus experts think of Cerner (Oracle Health)
NPS distribution shows a split: 3/7 responses score 8–10, signaling strong advocacy, while 2/7 are at 6–7 and 1/7 at 5, indicating mixed satisfaction. Renewal intent is split, with two high-spend influencers indicating 'No' (both offboarding), and two indicating 'Yes'. Stickiness is high for the majority already implemented (>1 year), but notable churn risk emerges in large accounts in offboarding. Major themes are heterogeneity in sentiment at high spend levels and retention risks.Overall Customer Sentiment: Neutral
Who reviewed Cerner (Oracle Health)
- C-Suite 43% (4)
- Director 57% (6)
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Sentiment
0 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 4
- Detractors 3
Cumulative NPS by month
+1 over 4 months- Mar 7
- Apr 6
- Jul 7
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from customers not renewing
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