Worldline
Worldline is a global payments services provider that offers payment processing, merchant acquiring, point-of-sale and e-commerce acceptance, and issuing processing solutions to banks, merchants, governments, and enterprises. It generates revenue by charging transaction fees, service and licensing fees, and value-added services across in-store, online, and omnichannel payment flows. The company also provides digital banking, terminals, and mobility and e-transaction services across multiple regions.
- Payment Processing
- Revenue
- $4.7B
- Employees
- 18,000
- Founded
- 1974
- Headquarters
- Puteaux, France
What 30 Arbolus experts think of Worldline
NPS distribution shows positive leaning overall with 30% of responses at 9–10 (promoters), 40% scoring 8, and detractors at ~8%. High spenders (>$1M) report polarized scores (some 2, some 10), but most mid- and high-tier spenders indicate high renewal intent. Stickiness is strong, with 80%+ implemented for more than 1 year, only 10% at pilot stage and 8% less than 1 year. Positive sentiment is driven by reliability and established integrations, with isolated low NPS scores tied to specific dissatisfaction cases.Overall Customer Sentiment: Positive
Who reviewed Worldline
- C-Suite 63% (19)
- Director 27% (8)
- Manager 10% (3)
Employer names and spend open once the report publishes.
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Sentiment
10 Net Promoter Score, from 29 scored reviews- Promoters 12
- Passives 8
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 18 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 87% 15 answers
- 57% 7 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Worldline customers
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