YouLend
YouLend is a fintech company that provides embedded financing and revenue-based funding solutions to e‑commerce platforms, payment service providers, and other digital businesses, enabling them to offer working capital to their merchants. It uses data-driven underwriting to assess risk and deliver fast, flexible funding that is repaid as a share of future sales. YouLend generates revenue through fees and margins on the financing it extends via its platform partners.
- Lending & Credit Software
- Embedded Finance & Banking-as-a-Service
- Revenue
- $45.0M
- Employees
- 230
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 19 Arbolus experts think of YouLend
The NPS distribution skews strongly positive: 41% Promoters (NPS 9–10), 35% Passive (NPS 7–8), 24% Detractors (NPS 0–6). Renewal intent is high among major spenders and long-term users, with 54% confirmed yes, 32% unsure, and 14% no. Stickiness is robust, as 58% of customers are more than one year into implementation. Key themes include high satisfaction among high spenders and greater uncertainty among low spend/pilot customers.Positive
Who reviewed YouLend
- C-Suite 79% (15)
- Director 16% (3)
- Manager 5% (1)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 7
- Passives 6
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- Apr 7
- Jun 7
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 50% 12 answers
- 67% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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