Zen
Zen.com is a fintech company that provides a digital wallet and payment platform offering multi-currency accounts, cards, and online payment processing for consumers and merchants, with a focus on e-commerce transactions and buyer protection. It generates revenue through interchange fees, merchant payment processing fees, and subscription or service charges for premium features.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $12.0M
- Employees
- 160
- Founded
- 2018
- Headquarters
- Warsaw, Poland
What 17 Arbolus experts think of Zen
NPS distribution is split, with 27% Promoters (NPS 9-10), 40% Passives (NPS 7-8), and 33% Detractors (NPS 6 or below). Renewal intent is mixed: 60% intend to renew, 20% will not, and 20% are unsure. Customers in advanced implementation stages and higher spend brackets are more likely to be satisfied and renew. Expert feedback frequently highlights productivity gains but also calls for better automation, integration, and value. Overall Customer Sentiment: Positive
Who reviewed Zen
- C-Suite 88% (15)
- Director 6% (1)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Zen.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 17 scored reviews- Promoters 5
- Passives 8
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 7
- May 7
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Praised
- Workflow Efficiency
- Reliability and Ease-of-Use
- Collaboration Support
- Better Workflow Fit
Criticised
- Limited Customization
- Complex Requirements Limitation
- Room for Automation Improvement
- Flexibility and Value
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 67% 12 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Zen customers
Report
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use Zen
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