Zenwork, Inc
Zenwork provides cloud-based tax compliance and information reporting software for businesses, including platforms for e-filing IRS forms, managing 1099 and W-2 reporting, and handling sales and use tax compliance. It serves enterprises, accounting firms, and small to mid-sized businesses in the United States, generating revenue through subscriptions and usage-based fees for its Tax1099 and related compliance solutions.
- Tax Automation
- Accounting & Bookkeeping Software
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2011
- Headquarters
- Springdale, United States of America
What 17 Arbolus experts think of Zenwork, Inc
NPS scores among experts span a wide range (4 to 10), but the weighted average aligns toward positive, especially among high spend and long-tenure clients. Renewal intent is high in large enterprise and influential buyer categories, while some lower spenders show uncertainty or intent not to renew. Stickiness increases substantially after the first year, with manual process reduction and automation driving positive feedback. Themes highlighted include automation, compliance efficiency, and ease of use, though some cons relate to integration and coverage limitations.Overall Customer Sentiment: Positive
Who reviewed Zenwork, Inc
- C-Suite 88% (15)
- Director 12% (2)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Zenwork, Inc.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 17 scored reviews- Promoters 9
- Passives 5
- Detractors 3
Praised
- Good Value Compared With Enterprise Solutions
- Efficient Tax Compliance Automation
- Ease of Use and Centralized Reporting
- Integrations and Analytical Reporting
Criticised
- Coverage and Enterprise Needs
- Competitive Automation Offers
- Integration and Cost Pressures
- Complexity for Large Enterprises
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 75% 8 answers
- 50% 2 answers
- 8.9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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