Zurich Insurance Company Ltd
Zurich Insurance Company Ltd is a global multi-line insurer that provides property and casualty, life insurance, and related risk management solutions to individuals, small businesses, and large corporate and institutional clients. It generates revenue primarily through insurance premiums, investment income on its insurance reserves, and fee-based services. The company operates worldwide through a network of subsidiaries and distribution partners.
- Revenue
- $49.0B
- Employees
- 60,000
- Founded
- 1872
- Headquarters
- Switzerland
What 7 Arbolus experts think of Zurich Insurance Company Ltd
NPS scores range from 6 to 9, with the majority of experts rating 8-9, indicating a consistently positive sentiment. Renewal intent is generally strong among high spenders and influencers, though one user indicates uncertainty. Stickiness is high, with most customers using the product for more than 1 year. Experts repeatedly highlight reliable operational resilience, regulatory fit, and data-driven validation as core strengths, but call for deeper automation and identity modeling. Overall Customer Sentiment: Positive
Who reviewed Zurich Insurance Company Ltd
- C-Suite 67% (5)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about Zurich Insurance Company Ltd.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Nov 9
- Jan 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Praised
- Autonomous Business-Impact Mapping
- Expand IAM and Multi-Domain Attack Path Capabilities
- Platform Unification
- Integration Across Security Pipelines
Criticised
- Lack of Business-Impact Mapping Automation
- Manual Cloud-to-On-Prem Correlation
- Gaps in IAM Modeling
- Competitor Unification Risks
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 100% 1 answer
- 7.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Top alternatives
Most weighed by Zurich Insurance Company Ltd customers
Report
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