Arbolus Intelligence

Zodia Custody

zodia-custody.com · Londonderry County Borough, United Kingdom

Zodia Custody is an institutional digital asset custodian that provides secure, bank-grade custody, settlement, and related services for cryptocurrencies and other digital assets to banks, asset managers, and other regulated financial institutions. The company focuses on regulatory compliance, segregation of client assets, and integration with institutional trading and fund administration workflows, generating revenue through custody, transaction, and ancillary service fees.

  • Payment Processing
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$15.0M
Employees
120
Founded
2020
Headquarters
Londonderry County Borough, United Kingdom

What 11 Arbolus experts think of Zodia Custody

NPS scores are notably strong: 15% report NPS of 10, 55% report NPS 8–9, 20% report NPS 6–7. Nearly all respondents express high renewal intent and long-term adoption, citing critical outcomes in compliance and security. Stickiness is high, with most clients using Zodia for >1 year. Feedback themes highlight robust institutional security, audit pedigree, integration challenges for new assets, and moderate flexibility on customization. Overall Customer Sentiment: Positive

Who reviewed Zodia Custody

Total customers 11 11 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 64% (7)
  • Director 18% (2)
  • Manager 18% (2)
Engineering Manager Manager NPS 10 Submitted Mar 2026
Engineering Executive Director NPS 8 Will renew Submitted Mar 2026
Product Leader C-Suite NPS 8 Will renew Submitted Mar 2026

Employer names and spend open in the full report, along with the other 8 customers.

Everything 11 customers told us about Zodia Custody.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

18 Net Promoter Score, from 11 scored reviews
  • Promoters 3
  • Passives 7
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Mar 8
  • Apr 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.

Praised

  • AI and Automation for Reporting and Oversight
  • Deeper Regional and Workflow Customization
  • Expansion of Asset and Network Support
  • Support for Complex Institutional Workflows

Criticised

  • Faster/More Flexible Competitors
  • Increased Cost or Pricing Pressure
  • Regulatory and Integration Shortfalls
  • Cost Sensitivity and Feature Gaps

What customers say

Support for Complex Institutional Workflows
“It's very simple from an operational standpoint and fits seamlessly into our institutional bank-style workflows, offering tight alignment with our risk and compliance standards.”
Regulatory Pedigree and Security
“I recommend Zodia for its high security, institutional governance, and reliable custody framework, as it aligns perfectly with our compliance and long-term protection needs.”
Institutional Alignment and Governance
“For institutions valuing asset protection, strong risk oversight, and a scalable operating model, Zodia is an ideal solution that fits our priorities.”

Renewal intent

Plan to renew 90%
  • Will renew 9
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 7 answers
  • Director 100% 2 answers
  • Manager 0% 1 answer
  • 8.1/10 Average score from customers who will renew
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Zodia Custody customers

Report

Customer Report - Oct 2026 Oct 2026 11 + 1

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