Arbolus Intelligence

Chainalysis

chainalysis.com · New York City, United States of America

Chainalysis provides blockchain data and analytics software that helps governments, financial institutions, and cryptocurrency businesses monitor, investigate, and comply with regulations related to digital asset transactions. Its platform offers transaction tracing, risk scoring, and compliance tools to detect fraud, money laundering, and sanctions violations across multiple blockchains. The company generates revenue through subscriptions to its SaaS products and related services.

  • Fraud Detection & Prevention
  • Security Operations (SIEM/SOAR)
Listed in
Revenue
$180.0M
Employees
900
Founded
2014
Headquarters
New York City, United States of America

What 74 Arbolus experts think of Chainalysis

NPS scores are overwhelmingly positive, with over 80% reporting 8 or higher. Renewal intent is strong among high spenders and compliance-focused roles. Stickiness is high at advanced implementation stages, especially in regulated entities. Experts consistently cite industry-standard reputation, breadth of data, and regulator recognition as the main satisfaction drivers, with cost cited as the only significant drawback.Overall Customer Sentiment: Positive

Who reviewed Chainalysis

Total customers 74 66 current · 8 former
Reviews growth +39 in six months
Seniority of respondents
  • C-Suite 58% (43)
  • Director 26% (19)
  • Manager 16% (12)
Engineering Engineer C-Suite NPS 7 Will renew Submitted Nov 2025
Product Leader Director NPS 9 Submitted Mar 2026
Legal Generalist Manager NPS 6 Undecided Submitted Sep 2026

Employer names and spend open in the full report, along with the other 71 customers.

Everything 74 customers told us about Chainalysis.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

48 Net Promoter Score, from 74 scored reviews
  • Promoters 41
  • Passives 28
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 31 across 4 companies.

Praised

  • AI-Enabled Investigations
  • Broader Blockchain Coverage
  • Accessible Pricing
  • Industry Recognition

Criticised

  • Not Ideal for Small Firms
  • High Total Cost
  • Implementation Complexity
  • Data Quality Maintenance

What customers say

Industry Recognition
“I would recommend Chainalysis because it's the industry standard, highly regarded by regulators and institutions, and offers robust API integration and support.”
Comprehensive Compliance
“The solution provides the cleanest and most reputable compliance data, making it ideal for businesses needing strong regulatory controls.”
Regulatory Endorsement
“Chainalysis is the only platform validated for court-admissible evidence and is endorsed by multiple regulators, making it non-substitutable for compliance-driven crypto operations.”

Renewal intent

Plan to renew 72%
  • Will renew 21
  • Undecided 5
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 76% 17 answers
  • Director 70% 10 answers
  • Manager 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 7.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Chainalysis customers

Report

Customer Report - Oct 2026 Oct 2026 74 + 4

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