TRM Labs
TRM Labs provides blockchain intelligence and analytics software that helps financial institutions, cryptocurrency businesses, and public sector agencies detect, investigate, and manage cryptocurrency-related fraud, money laundering, and financial crime risk. Its platform aggregates on-chain and off-chain data to deliver transaction monitoring, wallet screening, and investigative tools sold on a subscription and services basis. The company also supports compliance teams with risk scoring, case management, and investigative workflows for digital asset activity.
- Fraud Detection & Prevention
- Cybersecurity Services
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2018
- Headquarters
- San Francisco, United States of America
What 33 Arbolus experts think of TRM Labs
NPS scores are strongly positive, with multiple scores of 10 and most others between 7 and 9. Renewal intent skews positive, with high spenders almost always indicating intent to renew or strong satisfaction drivers. Most customers are in mature or long-term implementation stages, demonstrating stickiness. Main expert feedback praises the platform's transaction intelligence, broad blockchain coverage, and ability to streamline compliance processes. Some concerns exist about cost and the need for specialist knowledge, but no major dissatisfaction trends were observed.Overall Customer Sentiment: Positive
Who reviewed TRM Labs
- C-Suite 61% (20)
- Director 16% (5)
- Manager 23% (8)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about TRM Labs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 33 scored reviews- Promoters 14
- Passives 17
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 36 across 3 companies.
Praised
- Auditable Compliance Support
- Transaction Visibility and Intelligence
- Reduces Manual Work
- Greater Automation Capabilities
Criticised
- Cost Increases Without Value
- Competitive Feature Gaps
- Stagnation in Coverage and Innovation
- Specialist Knowledge Required
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 60% 5 answers
- 50% 4 answers
- 100% 2 answers
- 50% 2 answers
- 9.1/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by TRM Labs customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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