Arbolus Intelligence

TrustArc

trustarc.com · Walnut Creek, United States of America

TrustArc provides privacy compliance and data protection management software and services that help enterprises manage global regulations such as GDPR, CCPA, and other data privacy laws. Its cloud platform offers tools for assessments, data mapping, consent and preference management, and ongoing compliance monitoring, supported by consulting and managed services. The company primarily serves mid-market and large organizations across regulated industries that need to operationalize privacy programs at scale.

  • Data Privacy & Protection
  • GRC & Compliance Automation
  • Cybersecurity Services
Listed in
Revenue
$52.0M
Employees
260
Founded
1997
Headquarters
Walnut Creek, United States of America

What 32 Arbolus experts think of TrustArc

The NPS distribution is strongly positive: over 70% of responses fall in the 8–10 range, with several experts assigning a perfect 10. Renewal intent is high among decision makers and high spenders, while some lower-tier respondents are less certain. Stickiness is high with the majority reporting more than one year of use and deep implementation. Expert feedback highlights maturity in privacy frameworks, comprehensive regulatory support, and solid reporting. Areas for improvement are automation, advanced analytics, and UI modernization.Overall Customer Sentiment: Positive

Who reviewed TrustArc

Total customers 32 28 current · 4 former
Reviews growth +20 in six months
Seniority of respondents
  • C-Suite 70% (22)
  • Director 22% (7)
  • Manager 7% (2)
Not specified C-Suite NPS 8 Will renew Submitted Dec 2025
Generalist Leader Director NPS 8 Will renew Submitted Jan 2025
Engineering Executive C-Suite NPS 5 Undecided Submitted Jan 2025

Employer names and spend open in the full report, along with the other 29 customers.

Everything 32 customers told us about TrustArc.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

28 Net Promoter Score, from 32 scored reviews
  • Promoters 13
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 22 across 5 companies.

Praised

  • AI-Native Enhancements
  • Advanced Analytics and Insights
  • Greater Enterprise Integration
  • Operational Efficiency and Audit Support

Criticised

  • AI-Driven Displacement
  • Manual Reliance Compared to Competitors
  • Integration and User Experience
  • User Interface Gaps

What customers say

Operational Efficiency and Audit Support
“I benefit from centralized documentation and improved visibility, making compliance, audit, and reporting easier to manage across our organization.”
Mature Privacy Frameworks
“I recommend TrustArc because it offers a structured and established framework for managing complex compliance programs.”
Comprehensive Regulatory Coverage
“I rely on TrustArc for robust privacy assessment templates and comprehensive coverage of regulatory frameworks like GDPR and CCPA.”

Renewal intent

Plan to renew 64%
  • Will renew 14
  • Undecided 5
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 64% 14 answers
  • Director 80% 5 answers
  • Manager 50% 2 answers
  • Not specified 0% 1 answer
  • 8.5/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 7.3/10 Average score from customers not renewing

Top alternatives

Most weighed by TrustArc customers

Report

Customer Report - Oct 2026 Oct 2026 32 + 1

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