Tyco
Tyco is a global provider of fire protection and security products and services, offering fire detection and suppression systems, electronic security, and related monitoring and maintenance solutions for commercial, industrial, and institutional customers. The company sells equipment, installation, and recurring service contracts across sectors such as healthcare, education, retail, and critical infrastructure. Tyco now operates as part of Johnson Controls following its acquisition in 2016.
- Cybersecurity Services
- Managed IT & Cloud Services
- Revenue
- $10.0B
- Employees
- 57,000
- Founded
- 1960
- Headquarters
- Glendale Heights, United States of America
What 7 Arbolus experts think of Tyco
NPS among respondents ranges from 4 to 10, with three experts rating 9 or 10, indicating strong satisfaction, while some users rate lower (NPS 4). Renewal intent is positive among high spenders, especially influencers, while the sole instance of negative renewal intent is from a mid-level influencer citing moderate satisfaction. Stickiness is high: four of six experts report usage of more than one year, demonstrating entrenched adoption. Key theme: long-term users and high spenders are significantly more satisfied and likely to renew.Overall Customer Sentiment: Positive
Who reviewed Tyco
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
+4 over 5 months- Jan 4
- May 7
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Tyco customers
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For people who use Tyco
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