OneTrust
OneTrust is a privacy, security, and data governance software company that provides a unified platform to help organizations manage regulatory compliance, data privacy programs, consent and preference management, and broader trust and risk workflows. Its products are used by enterprises and mid-market companies to operationalize frameworks such as GDPR, CCPA, and other global regulations, and to manage data mapping, assessments, third-party risk, and ethics programs. OneTrust generates revenue through subscription-based SaaS licenses and related professional services.
- Data Governance & Cataloging
- GRC & Compliance Automation
- Data Privacy & Protection
- Revenue
- $450.0M
- Employees
- 3,000
- Founded
- 2016
- Headquarters
- Atlanta, United States of America
What 133 Arbolus experts think of OneTrust
The NPS distribution reflects a mix from Detractors (NPS 1–6), Passives (7–8), to Promoters (9–10). Renewal intent is strong among mature, high-spend organizations but weaker where administrative burden or pricing model is an issue. Implementation stage is mostly advanced, with a majority of customers beyond one year in usage. Key qualitative themes include praise for comprehensive coverage and governance, but concern over complexity, configuration demands, and unpredictable costs. Sentiment is balanced—the platform is seen as essential but heavy.Overall Customer Sentiment: Neutral
Who reviewed OneTrust
- C-Suite 69% (92)
- Director 20% (27)
- Manager 12% (16)
Employer names and spend open in the full report, along with the other 130 customers.
Everything 133 customers told us about OneTrust.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 132 scored reviews- Promoters 40
- Passives 64
- Detractors 28
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 18 reviews, accumulated up to each month. Category median 25 across 18 companies.
Praised
- Comprehensive Regulatory Coverage
- Centralized Workflow and Visibility
- Third-Party Risk and Vendor Management
- Streamlined Consent Management and Integration
Criticised
- Administrative Complexity and Cost
- Implementation and Configuration Effort
- Challenging Experience for Non-Expert Users
- Simpler Alternatives for Lean Teams
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 47% 57 answers
- 53% 17 answers
- 40% 5 answers
- 33% 3 answers
- 8.4/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by OneTrust customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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