Ontinue

ontinue.com · Wallisellen / Rieden, Switzerland

Ontinue is a cybersecurity company that provides managed detection and response (MDR) and extended detection and response (XDR) services, with a strong focus on Microsoft security ecosystems. It helps mid-market and enterprise customers continuously monitor, detect, and respond to threats using a combination of security experts, automation, and AI-driven tooling. The company generates revenue through subscription-based managed security services and related consulting engagements.

  • Cybersecurity Services
  • Security Operations (SIEM/SOAR)
Revenue
$65.0M
Employees
350
Founded
2022
Headquarters
Wallisellen / Rieden, Switzerland

What 7 Arbolus experts think of Ontinue

The distribution of NPS scores is strongly positive, with all but one customer providing a score of 8-10. Overall renewal intent is highly favorable, with 6 out of 7 experts expressing intent to renew. Most customers are in the MoreThan1Year implementation stage, with only two reporting LessThan1Year. Thematic patterns show high satisfaction, stickiness, and strong value association across spend levels and industries.Overall Customer Sentiment: Positive

Who reviewed Ontinue

Total customers 7 7 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 71% (5)
  • Director 29% (2)
Revenue Manager C-Suite NPS 8 Will renew
Engineering Leader Director NPS 8 Undecided
Engineering Leader C-Suite NPS 10

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 0

Cumulative NPS by month

+1 over 4 months
  • Oct 8
  • Dec 8
  • Jul 8
  • Aug 9

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 42 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 50% 2 answers
  • 8.3/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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