Trulioo
Trulioo is a global identity verification and compliance platform that helps businesses verify individuals and businesses online to meet KYC, KYB, and AML requirements. Its cloud-based services aggregate data from hundreds of sources worldwide to support onboarding, fraud prevention, and regulatory compliance for financial services, fintechs, marketplaces, and other digital platforms. The company generates revenue through subscription and usage-based fees for access to its verification APIs and compliance tools.
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 2011
- Headquarters
- Vancouver, Canada
What 28 Arbolus experts think of Trulioo
NPS scores are strongly positive overall, with 74% scoring 7 or above. Renewal intent is high among large spenders and progressively lower for mid and low spenders. Implementation stickiness is evidenced by most customers at >1 year of running Trulioo in production, and few at pilot or unsure stages. Outliers with negative intent are low in spend and concentration. Key themes include trust in platform longevity and satisfaction among regulated institutions.Overall Customer Sentiment: Positive
Who reviewed Trulioo
- C-Suite 57% (16)
- Director 25% (7)
- Manager 18% (5)
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Sentiment
21 Net Promoter Score, from 28 scored reviews- Promoters 9
- Passives 16
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 30 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 46% 13 answers
- 80% 5 answers
- 75% 4 answers
- 8.3/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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