TRUESEC
Truesec is a cybersecurity company that provides incident response, managed detection and response, penetration testing, and security advisory services to enterprises and public-sector organizations. It helps clients prevent, detect, and respond to cyber attacks, as well as design and implement secure IT infrastructures and cloud environments. The company generates revenue through professional services, managed security services, and training offerings.
- Cybersecurity Services
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2005
- Headquarters
- Stockholm, Sweden
What 21 Arbolus experts think of TRUESEC
NPS is highly positive, with the majority of scores between 8 and 10. Renewal intent is strong among high spenders and influencers, although a minority of clients (notably ~20%) indicate 'Not Sure' or 'No' renewal, often associated with pilot stage or lower spend. Stickiness is high in post-implementation customers, particularly those citing regulatory or mission-critical dependencies. Qualitative feedback themes highlight technical proficiency, partnership approach, and deep expertise in niche areas, but note concerns on staff consistency, project management, and pricing. Overall Customer Sentiment: Positive
Who reviewed TRUESEC
- C-Suite 76% (16)
- Director 24% (5)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about TRUESEC.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 10
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.
Praised
- Exceptional Incident Response
- Hands-On Threat Expertise
- Knowledge Transfer and Partnership
- Expand AI Support in Implementation
Criticised
- Project Management Limitations
- Staff Consistency Risks
- Limited Unified Platform Approach
- Incident Response Speed Slippage
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 50% 12 answers
- 33% 3 answers
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7.8/10 Average score from customers not renewing
Top alternatives
Most weighed by TRUESEC customers
Report
More in Consulting & Professional Services and Security & Compliance
Other companies in both categories with a customer report.
For people who use TRUESEC
Do you use TRUESEC at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 21 customers of TRUESEC have already contributed
Takes a few minutes. Your identity stays anonymous.