Xendit
Xendit is a Southeast Asia-focused payments infrastructure company that provides APIs and tools for businesses to accept payments, disburse funds, manage virtual accounts, and handle other payment operations. It serves online merchants, marketplaces, fintechs, and enterprises with localized payment methods across Indonesia, the Philippines, and other regional markets, generating revenue through transaction fees and value-added payment services. The platform supports card payments, e-wallets, bank transfers, and recurring billing for both domestic and cross-border commerce.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $120.0M
- Employees
- 1,200
- Founded
- 2015
- Headquarters
- Jakarta, Indonesia
What 9 Arbolus experts think of Xendit
NPS scores range from 6 to 10 with a central tendency around 8, indicating generally favorable but not exceptionally high sentiment. 65% of respondents reported a renewal intent of Yes, 19% No, and 16% Not Sure. Stickiness appears high, with 78% of customers having used the platform for more than 1 year, while pilots and under-1 year implementations account for the remainder. Negative sentiment is mainly associated with very high spend customers who report non-renewal intent. The main recurring themes are reliability, cost concerns at scale, and ongoing commitment over multi-year contracts.Overall Customer Sentiment: Positive
Who reviewed Xendit
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Jun 8
- Dec 8
- Jun 8
- Sep 8
- Apr 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Xendit customers
More in IT Infrastructure & Cloud and Financial Services & Payments
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