Cabify
Cabify is a Spanish ride-hailing and mobility platform that connects passengers with professional drivers through its mobile app, primarily serving consumers and corporate clients in Spain and Latin America. The company generates revenue by charging commissions and service fees on rides and related mobility services. It also offers business accounts and mobility solutions for enterprises to manage employee transportation.
- Revenue
- $250.0M
- Employees
- 1,200
- Founded
- 2011
- Headquarters
- Madridanos, Spain
What 16 Arbolus experts think of Cabify
NPS scores skew positive, with over half of experts providing ratings of 8 or higher and high-scoring users showing strong renewal intent. Most users are in early or pilot implementation stages, reflecting growth opportunities and some trial-phase caution. Expert feedback consistently emphasizes safety, reliability, and user experience as strengths, while citing coverage limitations and pricing variability as hindrances. Detailed qualitative responses reaffirm the tool for safety-conscious and reliability-driven business users, especially for business travel, but flag regionally constrained coverage. Overall Customer Sentiment: Positive
Who reviewed Cabify
- C-Suite 33% (5)
- Director 11% (2)
- Manager 56% (9)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Cabify.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 16 scored reviews- Promoters 6
- Passives 5
- Detractors 5
Cumulative NPS by month
+3 over 4 months- Mar 5
- Jul 6
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 6 across 1 companies.
Praised
- Reliable and Safe Service
- Professional Experience for Business Travel
- Convenience and Transparent Pricing
- Integration with Corporate Travel Systems
Criticised
- Competitive Differentiation with Automation
- AI Reducing Platform Loyalty
- Competing Providers with Broader Coverage
- Slow Support
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
Report
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