BookMyShow
BookMyShow is an online ticketing platform that allows consumers in India and select international markets to discover and book movie, event, sports, and live entertainment tickets. The company aggregates inventory from cinemas, venues, and organizers and earns revenue through ticketing fees, commissions, advertising, and value-added services such as food and beverage pre-orders and event management solutions.
- Marketplace & Booking Platforms
- Revenue
- $120.0M
- Employees
- 1,800
- Founded
- 1999
- Headquarters
- Mumbai, India
What 13 Arbolus experts think of BookMyShow
NPS score distribution is skewed toward the high end, with 30% of users assigning a score of 10 and the majority assigning scores 6–10. Renewal intent could not be analyzed due to missing responses, but implementation stickiness is strong: over 55% have used the tool for more than one year, and another 30% in their first year. The positive sentiment is underpinned by sustained high NPS and adoption duration.Overall Customer Sentiment: Positive
Who reviewed BookMyShow
- C-Suite 29% (4)
- Director 14% (2)
- Manager 57% (7)
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Sentiment
30 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 3
- Detractors 3
Cumulative NPS by month
-2 over 5 months- May 10
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 10/10 Average score from customers who will renew
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