Hostaway
Hostaway provides a vacation rental property management and channel management platform that helps professional hosts and property managers automate operations, synchronize listings across major booking channels, and manage reservations, pricing, and guest communication from a single system. The company serves short-term rental managers and agencies globally through a SaaS subscription model and related services.
- Property Management Software
- Marketplace & Booking Platforms
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 180
- Founded
- 2015
- Headquarters
- Burnaby, Canada
What 20 Arbolus experts think of Hostaway
NPS data reveals a cluster at the high end with multiple NPS scores of 9–10, balanced by isolated scores as low as 2. Renewal intent is generally strong among those with NPS above 8, especially high spenders, but ~35% responded 'Not Sure' to renewal, indicating uncertainty in a portion of the base. Implementation stages show most respondents are either in pilot/less than 1 year or are long-term users, with very few in offboarding. Key data themes are high satisfaction among operational users and strategic decision makers, but moderate churn risk remains.Overall Customer Sentiment: Positive
Who reviewed Hostaway
- C-Suite 83% (17)
- Director 11% (2)
- Manager 6% (1)
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Sentiment
40 Net Promoter Score, from 20 scored reviews- Promoters 10
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 55% 11 answers
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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