Hyphen Solutions
Hyphen Solutions provides cloud-based construction management and supply chain software for homebuilders, suppliers, and contractors, helping them manage purchasing, scheduling, and collaboration across residential building projects. Its platform connects builders with trade partners and vendors to streamline orders, communications, and workflow, typically sold on a subscription and transaction-fee basis. The company primarily serves production homebuilders and building product suppliers in North America.
- Construction Project Management
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $30.0M
- Employees
- 150
- Founded
- 1999
- Headquarters
- Addison, United States of America
What 20 Arbolus experts think of Hyphen Solutions
NPS scores are generally high, with a significant portion of users giving ratings of 8 or above, reflecting a strong positive sentiment around supplier connectivity and workflow automation. However, nearly half of respondents express renewal uncertainty, particularly among higher spenders and those in industries with complex integration needs outside residential construction. Implementation stickiness is high, with the majority using Hyphen for over a year and multiple modules. Key feedback themes emphasize robust network effects, payment and scheduling automation as positives, and domain fit and integration challenges as negatives.Overall Customer Sentiment: Positive
Who reviewed Hyphen Solutions
- C-Suite 42% (8)
- Director 53% (11)
- Manager 5% (1)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about Hyphen Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 20 scored reviews- Promoters 5
- Passives 10
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Mar 7
- Oct 7
- Mar 7
- Apr 8
- May 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Praised
- Industrial Market Expansion
- Advanced Scheduling Improvements
- Enhanced Custom Integration
- Supplier Marketplace Depth
Criticised
- Integration Complexity
- Industry Domain Limitation
- Workflow User Experience
- Domain-Specific Feature Gaps
What customers say
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 50% 4 answers
- 25% 8 answers
- 0% 1 answer
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Hyphen Solutions customers
Report
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