IBS Software Services
IBS Software is a provider of SaaS and software solutions for the travel, transportation and logistics industries, with a focus on airlines, airports, cruise lines, hotels and tour operators. The company offers products for airline passenger services, cargo management, loyalty programs, flight operations and hospitality distribution, generating revenue through software licensing, subscriptions and related implementation and support services. Its customers include global airlines, travel intermediaries and logistics providers seeking to modernize and digitize their core operations.
- IT Consulting & Implementation
- Enterprise ERP
- Revenue
- $250.0M
- Employees
- 4,000
- Founded
- 1997
- Headquarters
- Thiruvananthapuram, India
What 19 Arbolus experts think of IBS Software Services
NPS scores are strongly positive, with a range between 6 and 10, and over 70% of responses at 8 or above. Renewal intent is evident in 65% of responses, with most high-spend customers indicating intent to renew. Stickiness is high: 65% are in 'MoreThan1Year' implementation, and newer customers also report above-average NPS. Key themes: deep integration in mission-critical airline operations, reliable automation, and operational efficiency are driving sentiment.Overall Customer Sentiment: Positive
Who reviewed IBS Software Services
- C-Suite 74% (14)
- Director 16% (3)
- Manager 11% (2)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 2
- Passives 16
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Jul 8
- Dec 8
- Jan 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 67% 12 answers
- 67% 3 answers
- 50% 2 answers
- 7.6/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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