IFS (Industrial and Financial Systems)
IFS (Industrial and Financial Systems) is a global enterprise software company that provides cloud-based ERP, EAM, and field service management solutions for asset-intensive and service-focused industries such as manufacturing, aerospace and defense, energy, utilities, and telecom. Its platform helps mid-sized and large enterprises manage core operations including finance, supply chain, projects, assets, and service lifecycle. IFS generates revenue through software licenses and subscriptions, along with implementation, support, and consulting services delivered directly and via partners.
- Enterprise ERP
- Asset Performance Management
- Field Service Management
- Revenue
- $1.2B
- Employees
- 6,500
- Founded
- 1983
- Headquarters
- Linköping, Sweden
What 12 Arbolus experts think of IFS (Industrial and Financial Systems)
NPS scores range from 3 to 10, with a concentrated cluster in the neutral-to-positive bandwidth (7–10 for 7/11 insights). The highest renewal intent ('Yes') is tied to positive NPS (8, 9), strong spend, and mature implementations, while uncertainty appears when spend is high but NPS is moderate. Stickiness is notable with 73% in 'MoreThan1Year' implementation stage, supporting customer commitment despite renewal uncertainty in some high-value cases. The lowest sentiment (NPS 3-5) is linked to the earliest adoption phase or shorter tenure.Overall Customer Sentiment: Neutral-to-Positive
Who reviewed IFS (Industrial and Financial Systems)
- C-Suite 50% (6)
- Director 33% (4)
- Manager 17% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 6
- Detractors 3
Cumulative NPS by month
-3 over 3 months- Apr 10
- May 7
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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