ImageTrend
ImageTrend develops cloud-based software solutions for emergency medical services, fire departments, hospitals, and public health agencies, helping them collect, manage, and analyze incident, patient care, and operational data. Its products support electronic patient care reporting, fire records management, trauma and registry reporting, and data analytics to improve clinical outcomes, compliance, and resource planning. The company generates revenue through software licensing, subscriptions, and related services for government, healthcare, and public safety organizations.
- Electronic Health Records
- Product Analytics & Feedback
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 250
- Founded
- 1998
- Headquarters
- Lakeville, United States of America
What 16 Arbolus experts think of ImageTrend
NPS scores are bimodal, with several Promoters (NPS 9-10) among high spenders and a mid-tier of Passives (NPS 5-7) reporting uncertainty or no intent to renew. Strong renewal intent aligns with higher spend brackets and long-term users. Stickiness is high, with most customers reporting implementation >1 year, though some in offboarding or unsure stages show weaker sentiment. The chief theme is that longevity and value drive positive sentiment among entrenched users.Overall Customer Sentiment: Positive
Who reviewed ImageTrend
- C-Suite 81% (13)
- Director 12% (2)
- Manager 6% (1)
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Sentiment
18 Net Promoter Score, from 16 scored reviews- Promoters 8
- Passives 3
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Dec 9
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 25% 8 answers
- 50% 2 answers
- 9.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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