Infor

infor.com · New York City, United States of America

Infor is an enterprise software company that develops industry-specific cloud ERP and business applications for sectors such as manufacturing, distribution, healthcare, retail, and public sector. It offers solutions for finance, supply chain, human capital management, asset management, and analytics, primarily delivered via its Infor CloudSuite platform on AWS. The company generates revenue through software subscriptions, licenses, and related maintenance, support, and professional services for mid-market and large enterprises worldwide.

  • Enterprise ERP
  • Industry-Specific ERP
  • IT Consulting & Implementation
Revenue
$3.2B
Employees
19,000
Founded
2002
Headquarters
New York City, United States of America

What 18 Arbolus experts think of Infor

Customer sentiment is moderately positive, with steady NPS and high renewal intent mainly driven by satisfied high-spenders and consistent long-term use.

Who reviewed Infor

Total customers 18 17 current · 1 former
Reviews growth +18 in six months
Seniority of respondents
  • C-Suite 71% (13)
  • Director 18% (3)
  • Manager 12% (2)
Finance Executive C-Suite NPS 2
Operations Leader Not specified NPS 6
Executive C-Suite NPS 8

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Sentiment

-5 Net Promoter Score, from 18 scored reviews
  • Promoters 3
  • Passives 11
  • Detractors 4

Cumulative NPS by month

+0 over 3 months
  • Apr 7
  • May 7
  • Sep 7

Net Promoter Score across 10 reviews, accumulated up to each month. Category median 18 across 10 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 0/10 Average score from customers not renewing

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