Infor Hospitality
Infor Hospitality is a business unit of Infor that provides property management, revenue management, point-of-sale, and back-office software for hotels, resorts, casinos, and other hospitality operators. Its cloud-based applications help hospitality companies manage reservations, operations, finance, and guest experience across single properties and large chains. The unit generates revenue through software licensing and subscriptions, implementation services, and ongoing support and maintenance.
- Industry-Specific ERP
- Project & Work Management
- Business Intelligence & Dashboards
- Revenue
- $250.0M
- Employees
- 800
- Founded
- 2002
- Headquarters
- New York City, United States of America
What 13 Arbolus experts think of Infor Hospitality
NPS scores range from 3 to 9, with most responses in the 6–8 range, signaling a moderately positive experience. Renewal intent is split, with several customers expressing uncertainty or declining renewal, especially among lower spend brackets and officers in early adoption or offboarding stages. Stickiness is highest among those using the platform for over a year, with long-term users citing operational control and data visibility as positives. Key feedback themes include complex integration and the need for stronger automation and analytics.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Infor Hospitality
- C-Suite 92% (12)
- Director 8% (1)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Infor Hospitality.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-15 Net Promoter Score, from 13 scored reviews- Promoters 2
- Passives 7
- Detractors 4
Cumulative NPS by month
+1 over 5 months- Sep 6
- Apr 6
- May 7
- Jun 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 2 across 6 companies.
Praised
- Comprehensive and Centralized Operations
- Supports Standardization and Efficiency
- Data Visibility for Better Decisions
- Expand Integration with Third-Party Systems
Criticised
- Integration Lock-in
- Disruption Risk from Competitive Ecosystems
- Competition with Modern, AI-Driven Tools
- Integration Complexity
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 56% 9 answers
- 7.6/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Infor Hospitality customers
Report
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