INFOR.com
Infor is an enterprise software company that develops and sells industry-specific ERP and business applications for sectors such as manufacturing, distribution, healthcare, retail, and public sector. It offers cloud-based solutions built primarily on AWS, along with related services including implementation, support, and managed services to mid-market and large enterprises globally. The company generates revenue through software subscriptions, licenses, and professional services.
- Enterprise ERP
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $3.2B
- Employees
- 19,000
- Founded
- 2002
- Headquarters
- New York City, United States of America
What 15 Arbolus experts think of INFOR.com
NPS distribution ranges from 2 to 10, with most scores above 6 and several high ratings (three scores of 10). Renewal intent is predominantly positive, with only 2 respondents indicating no renewal, and 2 not sure. Stickiness is strong: a majority are at the MoreThan1Year implementation stage, signaling maturity, though a few are in offboarding or uncertain stages. High spenders and influencers cluster at higher NPS and positive renewal. Key themes include robust adoption among large customers, positive advocacy, and retention risk for certain mid-market users.Overall Customer Sentiment: Positive
Who reviewed INFOR.com
- C-Suite 73% (11)
- Director 27% (4)
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Sentiment
6 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 6
- Detractors 4
Cumulative NPS by month
-2 over 6 months- Oct 9
- Nov 8
- Dec 8
- Mar 7
- Apr 7
- May 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 23 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 78% 9 answers
- 50% 4 answers
- 7.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by INFOR.com customers
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
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