Lumber
Lumber is a financial technology company that provides a spend management and corporate card platform tailored for construction and trades businesses, helping contractors and builders control project expenses, issue cards to crews, and gain real-time visibility into job-level spending. The company generates revenue through interchange on card transactions and software fees for its spend management tools.
- Spend Management
- Payment Processing
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2022
- Headquarters
- New York City, United States of America
What 15 Arbolus experts think of Lumber
NPS scores are skewed positive, with 27% giving a perfect 10, and an additional 36% rating 8-9. Neutral/low NPS (5-7) accounts for 36%. 71% of respondents (where available) indicate 'Yes' for renewal intent, particularly those in mid-to-high spend brackets and implementations >1 year. The majority are in pilot or less-than-1-year stages, but longer adopters report higher stickiness and satisfaction. Main themes include robust pilot performance and high satisfaction among mature deployments.Overall Customer Sentiment: Positive
Who reviewed Lumber
- C-Suite 77% (12)
- Director 8% (1)
- Manager 15% (2)
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Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 7
- Passives 4
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Mar 9
- May 9
- Jun 9
- Jul 9
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 20 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Lumber customers
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