M1xchange
M1xchange is an Indian digital marketplace for trade receivables that operates as a TReDS (Trade Receivables Discounting System) platform approved by the Reserve Bank of India, enabling MSMEs to discount their invoices with banks and financiers. It facilitates early payment to suppliers by matching them with multiple financiers who bid to purchase approved invoices from large corporate buyers and public sector entities. The company generates revenue through transaction and service fees charged to participants on the platform.
- Lending & Credit Software
- Payment Processing
- Revenue
- $12.0M
- Employees
- 250
- Founded
- 2015
- Headquarters
- India
What 5 Arbolus experts think of M1xchange
NPS scores aggregate to a mid-to-high level distribution: 40% of respondents rate NPS at 7, 20% at 8, and 20% at 10. Renewal intent is mixed, with 40% indicating intent to renew, 20% undecided, and 20% unlikely to renew. Stickiness aligns to implementation stage, with 40% in pilot, 20% in Less than 1 Year, and 40% in More than 1 Year; long-term users report higher NPS and renewal intent. Core themes include moderate satisfaction, perceived value increases as implementations mature, and churn risk during early adoption.Overall Customer Sentiment: Neutral
Who reviewed M1xchange
- C-Suite 60% (3)
- Director 40% (2)
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Sentiment
20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 4
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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