MakeMyTrip
MakeMyTrip is an online travel company that provides a platform for consumers to search, compare, and book flights, hotels, holiday packages, buses, trains, and other travel services. It primarily serves leisure and business travelers in India and to/from India, generating revenue through commissions, service fees, and markups on travel bookings. The company also offers ancillary services such as travel insurance and activities through its website and mobile apps.
- Marketplace & Booking Platforms
- E-commerce Platforms & Storefronts
- Revenue
- $650.0M
- Employees
- 6,500
- Founded
- 2000
- Headquarters
- India
What 8 Arbolus experts think of MakeMyTrip
The NPS distribution is strong, with 100% of scores 8 or higher and 29% at 10. 57% explicitly indicate renewal intent as Yes, and only 14% are Not Sure. Stickiness is high: 71% have >1 year on the platform. Key themes are positive platform experience and strong vendor tenure.Overall Customer Sentiment: Positive
Who reviewed MakeMyTrip
- C-Suite 75% (6)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Apr 8
- Jan 8
- Jun 8
- Jul 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
Top alternatives
Most weighed by MakeMyTrip customers
More in Financial Services & Payments and Commerce & Marketplaces
Other companies in both categories with a customer report.
For people who use MakeMyTrip
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