Lyft
Lyft is a transportation network company that operates a mobile app-based marketplace connecting riders with drivers for on-demand ridesharing, bike and scooter rentals, and related mobility services across North America. It generates revenue primarily through commissions and service fees on rides and rentals, as well as enterprise transportation solutions and advertising. The company serves consumers, corporate clients, and public sector partners seeking urban and regional mobility options.
- Revenue
- $4.2B
- Employees
- 4,500
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 8 Arbolus experts think of Lyft
NPS scores range widely from 2 to 10, with most experts reporting values in the 7-8 range, signifying moderate overall satisfaction. High NPS correlates with mature adoption and regular business use, while lower scores highlight persistent service and support pain points. Renewal intent appears strong where implementation is mature and digital integration is important, but is at risk in cases with customer support friction or pricing unpredictability. 60% of users are in 'more than 1 year' implementation stage, underlining platform stickiness. Key expert themes include reliability, convenience, and recurring concerns about support and price variability.Overall Customer Sentiment: Neutral-Positive
Who reviewed Lyft
- C-Suite 75% (6)
- Director 25% (2)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about Lyft.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Apr 9
- Jun 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Praised
- Business Travel Optimization
- Integration with Corporate Workflows
- Convenience and Ease of Use
- AI for Experience Enhancement
Criticised
- Switching to Lower Priced Competitors
- Churn from Service Inconsistency
- Competitive Innovation
- Trust and Last Minute Pricing Concerns
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 8/10 Average score from customers who will renew
Report
More in Supply Chain & Logistics and Financial Services & Payments
Other companies in both categories with a customer report.
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