Infor
Infor is an enterprise software company that develops industry-specific cloud ERP and business applications for sectors such as manufacturing, distribution, healthcare, retail, and public sector. It provides subscription-based SaaS solutions and related services including implementation, support, and consulting to mid-sized and large enterprises globally. The company generates revenue primarily through software subscriptions, maintenance, and professional services.
- Enterprise ERP
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $3.2B
- Employees
- 19,000
- Founded
- 2002
- Headquarters
- New York City, United States of America
What 112 Arbolus experts think of Infor
NPS scores predominantly range from 7 to 9, with several 10s and a few outliers at both extremes. Renewal intent is generally strong among high-spend, long-tenure users, though some mid-tier and low-tier spenders report uncertainty or offboarding. Most customers report being in the MoreThan1Year stage, indicating mature adoption and integrated use. Key feedback themes are ease of use for financial and procurement operations, value in standardization and process control, and requests for enhanced reporting, AI, and integration capabilities. Detractors cite complexity, steep learning curves, and limited real-time analytics.Overall Customer Sentiment: Positive
Who reviewed Infor
- C-Suite 73% (82)
- Director 21% (24)
- Manager 6% (7)
Employer names and spend open in the full report, along with the other 109 customers.
Everything 112 customers told us about Infor.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 112 scored reviews- Promoters 35
- Passives 48
- Detractors 29
Cumulative NPS by month
-1 over 6 months- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 24 across 10 companies.
Praised
- Enhanced AI-Driven Reporting
- Expanding Real-Time Analytics
- Industry-Specific Automation
- Integration Across Teams
Criticised
- Innovation Lag
- Competitive Functional Parity
- Rising Total Cost of Ownership
- Reporting and Process Automation Gaps
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 54% 46 answers
- 24% 17 answers
- 100% 1 answer
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
Top alternatives
Most weighed by Infor customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Infor
Do you use Infor at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 112 customers of Infor have already contributed
Takes a few minutes. Your identity stays anonymous.