IFS Ultimo B.V.
IFS Ultimo B.V. provides enterprise asset management (EAM) software that helps industrial, utilities, logistics, and other asset-intensive organizations manage maintenance, assets, safety, and operations. Its cloud-based platform supports work order management, asset lifecycle tracking, HSE/permit-to-work, and reporting to improve uptime and compliance. The company generates revenue through software subscriptions, licenses, and related implementation and support services.
- Asset Performance Management
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 1988
- Headquarters
- Arnhem, Netherlands
What 9 Arbolus experts think of IFS Ultimo B.V.
NPS scores for IFS Ultimo are strongly positive: 40% report an NPS of 9 or 10, none below 7. Most experts are Influencers in manufacturing and operations with long tenures (>1 year) using the platform. Renewal intent is mixed: about 33% confirmed renewals, while 50% are unsure, predominantly influenced by ongoing pilot phases or low spend tiers. Stickiness is high among mature, multi-site users citing criticality to operations. Key feedback themes laud preventive maintenance scheduling and support quality, with reporting and roadmap clarity desired. Positive
Who reviewed IFS Ultimo B.V.
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about IFS Ultimo B.V..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Feb 9
- Mar 8
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Praised
- Reporting and Dashboard Enhancement
- AI and Platform Integration Opportunity
- Expansion Across Sites and Regions
- Reliable Operations and Support
Criticised
- Platform Encroachment from SAP/Microsoft
- Vendor Roadmap and Ownership Changes
- Price Increases and Aggressive Competition
- Roadmap Risk With Vendor Leadership Change
What customers say
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 20% 5 answers
- 50% 2 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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