Idox plc
Idox plc is a UK-based provider of software and services that help public sector organizations and regulated industries manage information, compliance, and workflows, with a focus on planning, regulatory, asset, and engineering data. The company sells modular SaaS and on-premise solutions, along with related implementation and support services, primarily to local authorities, central government bodies, and engineering and infrastructure enterprises. Its revenue comes from software licenses and subscriptions, maintenance, and professional services.
- IT Consulting & Implementation
- Business Process Management
- Document Management & E-signature
- Revenue
- $95.0M
- Employees
- 1,100
- Founded
- 2000
- Headquarters
- Reading, United Kingdom
What 7 Arbolus experts think of Idox plc
NPS scores cluster in the 6–7 range for most respondents, with only one Promoter (6), four Passives (7), and one Detractor (1). Renewal intent is split, with 29% indicating a clear intent to renew, 43% unsure, and 14% indicating no intent. Stickiness is strong among those with >1 year implementation stage, though a portion is currently offboarding or undecided. The prevailing sentiment is moderate, with risk of churn in some segments.Overall Customer Sentiment: Neutral
Who reviewed Idox plc
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
-42 Net Promoter Score, from 7 scored reviews- Promoters 0
- Passives 4
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Jan 6
- Aug 7
- Jan 6
- Jun 6
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 6.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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