IFS
IFS is a global enterprise software company that provides cloud-based and on-premise ERP, EAM, and field service management solutions for asset-intensive and service-focused industries such as manufacturing, aerospace and defense, energy, utilities, and telecom. Its platform helps mid-sized and large enterprises manage core operations including finance, supply chain, projects, assets, and service lifecycle. The company generates revenue through software licenses and subscriptions, along with implementation, support, and consulting services delivered directly and via partners.
- Enterprise ERP
- Asset Performance Management
- Field Service Management
- Revenue
- $1.2B
- Employees
- 6,500
- Founded
- 1983
- Headquarters
- Linköping, Sweden
What 84 Arbolus experts think of IFS
NPS scores are predominantly positive with a majority of responses in the 7-10 range, and multiple 10 Promoters. Renewal intent is strong, with most high spenders (>$500K) indicating continued investment. Most respondents report being in the More Than 1 Year implementation phase, showing high stickiness and platform maturity. Key expert feedback highlights IFS’s reliable end-to-end integration, robust asset and field service management, and operational flexibility, though rising costs and integration complexity are recurring concerns.Overall Customer Sentiment: Positive
Who reviewed IFS
- C-Suite 60% (50)
- Director 28% (24)
- Manager 11% (9)
Employer names and spend open in the full report, along with the other 81 customers.
Everything 84 customers told us about IFS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 83 scored reviews- Promoters 29
- Passives 36
- Detractors 18
Cumulative NPS by month
+0 over 6 months- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 27 across 5 companies.
Praised
- Process Standardization and Global Scalability
- Rapid Implementation and User Adoption
- Comprehensive Asset and Field Service Management
- Stronger Native AI and Predictive Analytics
Criticised
- High Cost for Smaller Operations
- Integration and Customization Effort
- User Interface and Reporting Gaps
- Risk of High Operational Overhead
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 56% 34 answers
- 57% 14 answers
- 67% 3 answers
- 0% 2 answers
- 8.6/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.4/10 Average score from customers not renewing
Top alternatives
Most weighed by IFS customers
Report
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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