ICE Mortgage Technology
ICE Mortgage Technology, a business unit of Intercontinental Exchange, provides cloud-based software, data, and analytics that automate and connect the U.S. residential mortgage lifecycle for lenders, investors, and other housing finance participants. Its platform, which includes the Encompass loan origination system and related tools, helps customers manage origination, underwriting, closing, and secondary market workflows while maintaining compliance and data quality. The company generates revenue through software licensing, subscriptions, and related data and services to mortgage industry institutions.
- Industry-Specific ERP
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 1997
- Headquarters
- Pleasanton, United States of America
What 11 Arbolus experts think of ICE Mortgage Technology
The NPS distribution features 60% scoring between 7 and 8, 10% as Promoters (score 9), and 1 detractor (score 4). Renewal intent is split: high-spend customers respond Yes, while 60% of those with stated intent are 'Not Sure', reflecting hesitation outside enterprise clients. Stickiness is high, with 66% at more than one year since implementation. Most positive sentiment correlates with larger spend and longer engagement stages.Overall Customer Sentiment: Positive
Who reviewed ICE Mortgage Technology
- C-Suite 73% (8)
- Director 18% (2)
- Manager 9% (1)
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Sentiment
-18 Net Promoter Score, from 11 scored reviews- Promoters 1
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Mar 7
- Apr 7
- May 7
- Jul 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -18 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 4 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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