HST Pathways
HST Pathways provides cloud-based software solutions for ambulatory surgery centers and surgical hospitals, covering case scheduling, clinical documentation, revenue cycle management, and patient engagement. The company serves independent ASCs, health systems, and physician groups, generating revenue through subscription-based SaaS licenses, implementation, and related services. Its platform is designed to streamline operational workflows, improve financial performance, and support compliance in outpatient surgical settings.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2005
- Headquarters
- Beverly Hills, United States of America
What 13 Arbolus experts think of HST Pathways
NPS scores range from 5 to 10 with a weighted average near 8, reflecting generally positive sentiment, especially among high-spend customers. Renewal intent is positive in 55% of cases, but notable uncertainty exists (27% Not Sure, 9% No). Stickiness is highest in customers with officer-level influence, high spend, and more than one year of usage, while pilot and offboarding customers report lower sentiment and stickiness. Positive long-term sentiment is anchored in high adoption among large health organizations.Overall Customer Sentiment: Positive
Who reviewed HST Pathways
- C-Suite 69% (9)
- Director 23% (3)
- Manager 8% (1)
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Sentiment
-7 Net Promoter Score, from 13 scored reviews- Promoters 3
- Passives 6
- Detractors 4
Cumulative NPS by month
+1 over 3 months- Jul 7
- Jun 8
- Jul 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 57% 7 answers
- 50% 2 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
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