Boku, Inc.
Boku, Inc. is a mobile payments and identity verification company that enables merchants to accept carrier billing, digital wallets, and account-to-account payments, and to verify users via mobile identity signals. It serves global digital merchants, marketplaces, and online service providers, generating revenue primarily through transaction fees and enterprise contracts with merchants and payment partners.
- Payment Processing
- Fraud Detection & Prevention
- Identity & Access Management
- Revenue
- $80.0M
- Employees
- 350
- Founded
- 2008
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of Boku, Inc.
NPS distribution ranges from 2 (pilot/early-stage users) to 9 (long-term, high-spend clients), with mid-to-high scores (6–8) concentrated among established users in e-commerce, technology, and digital media sectors. Renewal intent shows a blend of committed renewals in high-spend, more mature relationships, and a cluster of 'unsure' renewal responses among recent adopters or less-embedded teams. Stickiness is high for customers using Boku for more than one year with expanding or stable spend. Key feedback themes highlight platform reliability, global reach, and conversion improvements, while calls for improvement target analytics depth, reporting features, and pricing transparency.Overall Customer Sentiment: Positive
Who reviewed Boku, Inc.
- C-Suite 60% (7)
- Director 30% (4)
- Manager 10% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Boku, Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 2
- Passives 8
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Dec 8
- Feb 7
- Mar 7
- Apr 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Expand Analytics Capabilities
- Customizable Pricing and Bundling
- Faster Global Rollouts
- Stable Integration and Reliability
Criticised
- Limited Analytics and Reporting
- Pricing Flexibility Concerns
- Slow Rollout for New Markets
- Competitive Advancements in Analytics
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 100% 3 answers
- 67% 3 answers
- 0% 1 answer
- 7.6/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Report
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