Bitso
Bitso is a cryptocurrency exchange platform that enables individuals and businesses in Latin America to buy, sell, store, and transfer digital assets such as Bitcoin and stablecoins. It generates revenue primarily through trading fees, spreads, and related crypto financial services including cross-border payments and remittances. The company focuses on providing regulated, fiat-to-crypto on- and off-ramps and payment solutions across markets like Mexico, Argentina, Brazil, and Colombia.
- Revenue
- $80.0M
- Employees
- 600
- Founded
- 2014
- Headquarters
- Mexico City, Mexico
What 8 Arbolus experts think of Bitso
The NPS distribution is highly positive, with 89% of responses at 8 or higher and multiple 9s reported. Renewal intent is strong among those disclosing intent, with 100% of high spenders indicating willingness to renew and some pilot-stage influencers expressing uncertainty. Most users have implementations at more than 1 year, while pilot and Overall Customer Sentiment: Positive
Who reviewed Bitso
- C-Suite 38% (3)
- Director 50% (4)
- Manager 12% (1)
Employer names and spend open once the report publishes.
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Sentiment
62 Net Promoter Score, from 8 scored reviews- Promoters 5
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Dec 8
- Mar 9
- Apr 9
- May 9
- Jun 8
- Jul 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 62 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
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