Arbolus Intelligence

SiteMinder

siteminder.com · Sydney, Australia

SiteMinder is a hotel commerce platform that provides cloud-based software for accommodation providers to manage distribution, pricing, and online bookings across channels. Its products include a channel manager, booking engine, website tools, and business intelligence, helping hotels and lodging operators increase direct bookings and connect to online travel agencies and global distribution systems. The company generates revenue through subscription and usage-based fees for its SaaS solutions and marketplace services.

  • E-commerce Platforms & Storefronts
  • IT Consulting & Implementation
Listed in
Revenue
$120.0M
Employees
1,200
Founded
2006
Headquarters
Sydney, Australia

What 29 Arbolus experts think of SiteMinder

SiteMinder exhibits a predominantly positive NPS (majority of scores at 8 or higher) with the highest scores associated with operational leaders and large-scale hospitality organizations. Renewal intent is strong, especially among high-value customers managing multiple properties. Stickiness is high after more than one year of implementation. Key strengths are reliability and widespread connectivity, while some dissatisfaction stems from complexity in workflows and reporting. Cost and overlap with PMS-native features are the primary negatives.Overall Customer Sentiment: Positive

Who reviewed SiteMinder

Total customers 29 28 current · 1 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 74% (21)
  • Director 11% (3)
  • Manager 15% (4)
Executive Manager NPS 10 Not renewing Submitted Apr 2025
Revenue Leader C-Suite NPS 8 Undecided Submitted Sep 2024
Revenue Manager C-Suite NPS 8 Submitted Jan 2026

Employer names and spend open in the full report, along with the other 26 customers.

Everything 29 customers told us about SiteMinder.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

41 Net Promoter Score, from 29 scored reviews
  • Promoters 14
  • Passives 13
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 35 across 5 companies.

Praised

  • AI-Driven Automation
  • Enhanced Analytics
  • Workflow Streamlining
  • Reliable and Broad Connectivity

Criticised

  • Workflow Complexity Limiting Adoption
  • Competitor Feature Parity
  • PMS Native Channel Management
  • Complex Workflows

What customers say

Reliable and Broad Connectivity
“I trust SiteMinder for its wide range of integrations and consistent real-time rate and inventory synchronization across channels.”
Optimizes Distribution Outcomes
“By using SiteMinder, I can quickly adapt distribution strategies to market shifts and maximize occupancy without overbooking.”
Reduces Manual Workload
“The main value for me is being able to centrally manage rates and availability, which minimizes manual updates and risk of mistakes.”

Renewal intent

Plan to renew 67%
  • Will renew 12
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 67% 15 answers
  • Director 100% 1 answer
  • Manager 50% 2 answers
  • 8.3/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 8.5/10 Average score from customers not renewing

Top alternatives

Most weighed by SiteMinder customers

Report

Customer Report - Oct 2026 Oct 2026 29 + 1

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