Spryker
Spryker is a software company that provides a modular, API-first commerce platform for enterprises to build B2B, B2C, and marketplace e-commerce solutions. Its technology enables companies to customize and scale digital commerce experiences across channels, generating revenue through software licensing, subscriptions, and related services. Spryker primarily serves mid-market and large enterprises in sectors such as manufacturing, retail, and distribution.
- E-commerce Platforms & Storefronts
- Marketplace & Booking Platforms
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Berlin Treptow, Germany
What 20 Arbolus experts think of Spryker
NPS scores cluster in the 7–10 range for 85% of respondents, with outliers from low spenders reporting scores of 1 and 6. Renewal intent is strongly positive among high spenders, with 6 of 8 indicating intent to renew and only two high NPS, low spend respondents choosing not to renew. The majority of respondents at mature implementation stages show high stickiness, while only those offboarding or in pilot phases demonstrate uncertainty or churn. Key themes are high satisfaction among committed enterprise adopters, with negatives confined to minor offboarding cases.Overall Customer Sentiment: Positive
Who reviewed Spryker
- C-Suite 61% (12)
- Director 28% (6)
- Manager 11% (2)
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Sentiment
15 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 12
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 7
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 56% 9 answers
- 67% 3 answers
- 8.1/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Spryker customers
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