SoundCloud
SoundCloud operates a global online audio streaming platform that enables creators to upload, share, and monetize music and podcasts, and allows listeners to discover and stream tracks across web and mobile apps. The company generates revenue through advertising, listener subscriptions, and creator-focused paid plans and services. It serves independent artists, labels, and audio creators as well as consumers and brands seeking music and audio content.
- Content & Digital Asset Management
- Marketing Analytics & Attribution
- Revenue
- $300.0M
- Employees
- 500
- Founded
- 2007
- Headquarters
- Berlin Treptow, Germany
What 5 Arbolus experts think of SoundCloud
SoundCloud’s NPS scores range from 4 to 10, reflecting a generally positive but varied perception. Most experts report multi-year adoption and a willingness to renew when unique content and discovery features are valued. Key positive feedback highlights the catalogue’s depth, while major drawbacks are inconsistent audio and metadata quality and suboptimal search and personalization. Users who prioritize niche or emergent artists express higher satisfaction.Overall Customer Sentiment: Positive
Who reviewed SoundCloud
- C-Suite 80% (4)
- Manager 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about SoundCloud.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Jan 6
- Mar 5
- Jun 6
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Praised
- AI-Powered Personalization
- Enhanced Metadata and Search
- Integrating Mainstream and Niche Content
- Unique Catalog for Niche Discovery
Criticised
- Creator Ecosystem Substitutes
- AI-Driven Discovery on Competing Platforms
- Emerging Competitors with Better Usability
- Lack of Mainstream Catalogue Organization
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 8/10 Average score from customers who will renew
Report
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