SportsEngine

sportsengine.com · Minneapolis, United States of America

SportsEngine is a sports management technology company that provides registration, scheduling, website, and communication software for youth and amateur sports organizations, teams, and leagues. Its platform helps clubs, governing bodies, and associations manage memberships, collect payments, run events, and communicate with athletes and families. The company generates revenue through subscription fees and related services for its cloud-based tools and online services.

  • Project & Work Management
  • Payment Processing
Revenue
$90.0M
Employees
600
Founded
2008
Headquarters
Minneapolis, United States of America

What 8 Arbolus experts think of SportsEngine

NPS scores are widely distributed, ranging from 1 to 9, with the majority of scores at 7–8. Influencers have higher NPS (7–9) linked to higher spend, while users show lower and mid-range NPS (1, 4, 5, 7, 8). All customers report being in the MoreThan1Year implementation stage, reflecting maturity. Renewal intent data is only available for high-spend influencers, both confirmed as 'Yes'. Key themes are long-term platform usage with some areas of dissatisfaction among end users.Overall Customer Sentiment: Neutral

Who reviewed SportsEngine

Total customers 8 7 current · 1 former
Reviews growth +8 in six months
Seniority of respondents
  • C-Suite 88% (7)
  • Manager 12% (1)
Executive C-Suite NPS 7
Operations Leader Manager NPS 8
Marketing Leader C-Suite NPS 4

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Sentiment

-37 Net Promoter Score, from 8 scored reviews
  • Promoters 1
  • Passives 3
  • Detractors 4

Cumulative NPS by month

-1 over 4 months
  • Apr 7
  • May 4
  • Jul 5
  • Aug 6

Net Promoter Score across 2 reviews, accumulated up to each month. Category median -18 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 8/10 Average score from customers who will renew

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