Base.com
Base.com is a UK-based online retailer that sells consumer electronics, video games, DVDs, Blu-rays, music, books, and related entertainment products directly to consumers through its e-commerce website. The company generates revenue by purchasing inventory from distributors and publishers and reselling it via its online storefront and marketplace channels. It primarily serves retail customers in the UK and internationally with home delivery of physical media and entertainment goods.
- Revenue
- $12.0M
- Employees
- 40
- Founded
- 1999
- Headquarters
- Weybridge, United Kingdom
What 29 Arbolus experts think of Base.com
NPS is strongly positive, with over 50% scoring 8–10 and a small minority below 7. Renewal intent is high among large spenders and those in 'MoreThan1Year' stage, with some hesitation evident among lower spend brackets and pilot-stage customers. Stickiness is strong with over 55% in 'MoreThan1Year' or 'Yes' to renewal, while offboarding and pilot customers show lower certainty. Key themes are high satisfaction and value perceived post-implementation, with cost and fit concerns among smaller spenders.Overall Customer Sentiment: Positive
Who reviewed Base.com
- C-Suite 54% (16)
- Director 32% (9)
- Manager 14% (4)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 28 scored reviews- Promoters 11
- Passives 14
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jul 8
- Dec 8
- Jan 8
- Feb 8
- Apr 8
- Jul 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 24 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 53% 15 answers
- 44% 9 answers
- 50% 4 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Base.com customers
More in Supply Chain & Logistics and Commerce & Marketplaces
Other companies in both categories with a customer report.
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