bigbasket.com
Bigbasket is an Indian online grocery and household essentials retailer that operates a marketplace and inventory-led e-commerce platform serving consumers across multiple cities. Customers order via its website and app, and Bigbasket fulfills through its own dark stores, warehouses, and delivery network, generating revenue from product sales and associated services. The company focuses on fresh produce, packaged foods, personal care, and home products under both third-party and private-label brands.
- Revenue
- $1.2B
- Employees
- 12,000
- Founded
- 2011
- Headquarters
- Bengaluru, India
What 5 Arbolus experts think of bigbasket.com
Customer sentiment is highly positive, with two experts rating NPS at 10, one at 9, and one at 8. Three out of four experts indicated intent to renew, especially high spenders. All experts are in the 'More Than 1 Year' implementation stage, underscoring sustained usage and satisfaction. Qualitative input points to broad product availability, convenience, and positive brand experience as main drivers, with occasional concerns focused on limited SKU/brand selection in some categories, typically offset by reliable alternatives or fulfillment workarounds.Positive
Who reviewed bigbasket.com
- C-Suite 75% (4)
- Director 25% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about bigbasket.com.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 1
- Detractors 1
Cumulative NPS by month
+0 over 4 months- May 9
- Dec 8
- Mar 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 40 across 1 companies.
Praised
- Enhance AI-Driven Recommendations
- Accelerate Delivery and Fulfillment
- Expand Brand and Product Assortment
- Easy Online Access and Convenience
Criticised
- Rise of Competitor Marketplaces
- AI-Integrated Sourcing Alternatives
- Assortment Decisions Driven by Store Profit
- Limited Availability for Specific Brands
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 100% 1 answer
- 9.7/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
Report
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