Best Buy
Best Buy is a multinational consumer electronics retailer that sells computers, mobile devices, appliances, entertainment products, and related services to consumers and small businesses through its stores and e-commerce channels. The company generates revenue from product sales, warranties, installation, technical support, and subscription services. It operates primarily in the United States and Canada under brands including Best Buy, Best Buy Mobile, and Geek Squad.
- Revenue
- $44.0B
- Employees
- 90,000
- Founded
- 1966
- Headquarters
- Richfield Springs, United States of America
What 15 Arbolus experts think of Best Buy
NPS scores range from 4 to 10, with several high ratings (9-10) but also some detractors (4, 6, 7). Renewal intent varies and is often unreported, with some high spenders indicating mixed or negative renewal preferences. Customers engaging for more than one year generally report higher stickiness and satisfaction, particularly among tech and operations managers. Key expert feedback highlights the reliability of product selection and support, tempered by limited personal engagement or relevance to current projects.Overall Customer Sentiment: Neutral-Positive
Who reviewed Best Buy
- C-Suite 36% (5)
- Director 27% (4)
- Manager 36% (5)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Best Buy.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 15 scored reviews- Promoters 8
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.
Praised
- Comprehensive Product Selection
- Technical Support for Setup & Troubleshooting
- Support Mix and Flexibility
- Expand AI-Driven Customer Journeys
Criticised
- Customer Engagement Gaps
- Competitive Pricing Pressure
- Potential AI Displacement
- Price and Service Competitiveness
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 0% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Best Buy customers
Report
More in Commerce & Marketplaces
Other companies in Commerce & Marketplaces with a customer report.
For people who use Best Buy
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