JustGiving
JustGiving is an online fundraising platform that enables individuals, charities, and organizations to create donation pages and collect contributions for charitable causes and personal fundraising campaigns. The company provides payment processing, campaign management, and reporting tools, generating revenue through transaction fees and service charges on donations. It primarily serves registered charities, nonprofits, and individual fundraisers globally.
- Revenue
- $60.0M
- Employees
- 250
- Founded
- 2000
- Headquarters
- Londonderry County Borough, United Kingdom
What 15 Arbolus experts think of JustGiving
NPS data is primarily positive, with a cluster between 7 and 10 (mean near 8.2), indicating general satisfaction. Renewal intent is stated as positive where provided, with few non-renewal or unsure signals, and the strongest doubts appearing in segments with less than one year of implementation and lower NPS (as low as 4). Stickiness is high, with over 70% of responses indicating usage for more than a year. Key themes are positive sentiment and platform reliability, with minor pockets of uncertainty in newer or educational users.Overall Customer Sentiment: Positive
Who reviewed JustGiving
- C-Suite 73% (11)
- Director 20% (3)
- Manager 7% (1)
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Sentiment
33 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 10
- Detractors 0
Cumulative NPS by month
+0 over 4 months- Oct 8
- Feb 8
- Mar 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 16 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
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