Rapyd
CashDash, a Rapyd company, provides a digital platform and mobile app that enables travelers to pre-order foreign currency and collect it at airport kiosks or partner locations, reducing the need to carry large amounts of cash or rely solely on card payments abroad. The service targets leisure and business travelers and generates revenue through foreign exchange spreads and service fees. It operates as part of Rapyd’s broader global payments and fintech infrastructure offering.
- Payment Processing
- Payment Orchestration & Acceptance
- Embedded Finance & Banking-as-a-Service
- Revenue
- $3.0M
- Employees
- 20
- Founded
- 2015
- Headquarters
- Londonderry County Borough, United Kingdom
What 25 Arbolus experts think of Rapyd
NPS distribution is concentrated in the 5–9 range, indicating moderate satisfaction, with positive outliers in high-spend, long-term financial sector users. 38% express intent to renew, 35% are not sure, and 26% do not intend to renew. Stickiness is highest among Early Majority and Mature Stage customers, who also report the highest annual spend, yet a significant segment remains at the pilot phase. The primary sentiment pattern highlights cautious optimism mixed with risk of churn, primarily among those with large investments but moderate NPS scores.Overall Customer Sentiment: Neutral
Who reviewed Rapyd
- C-Suite 80% (20)
- Director 20% (5)
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Sentiment
-28 Net Promoter Score, from 25 scored reviews- Promoters 4
- Passives 10
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Dec 7
- Jan 7
- Feb 7
- Mar 7
- Jan 7
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 5 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 45% 20 answers
- 40% 5 answers
- 7.4/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 4.6/10 Average score from customers not renewing
Top alternatives
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