QUALCO
QUALCO is a technology and services company that provides debt management, credit risk, and analytics platforms to financial institutions, utilities, telecoms, and public sector organizations, helping them manage non-performing exposures and collections processes. It offers software products, data-driven decisioning tools, and managed services that support the full credit lifecycle from early arrears to recoveries. The company generates revenue through software licensing, SaaS subscriptions, and professional and advisory services.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1998
- Headquarters
- Londonderry County Borough, United Kingdom
What 24 Arbolus experts think of QUALCO
NPS scores are generally favorable, with a significant cluster between 7 and 10. Renewal intent is strong among Influencers and high spenders, while Users in pilot and lower-spend phases show more cautious or neutral sentiment. Stickiness is highest among those live for over a year and lowest in pilot or early adoption. Key themes from feedback include high marks for automation, improved workflow, and reporting, tempered by persistent challenges around integration and administration burden. Overall Customer Sentiment: Positive
Who reviewed QUALCO
- C-Suite 26% (6)
- Director 16% (4)
- Manager 58% (14)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about QUALCO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 24 scored reviews- Promoters 8
- Passives 11
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Mar 7
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Praised
- Facilitating Compliance and Risk Management
- Valuable for Digital Customer Engagement
- Reliable Automation and Segmentation
- Justifying Spend with Efficiency Gains
Criticised
- Risk of Commercial and Support Deterioration
- Ongoing Manual Effort and Complexity
- Competitive Advances in AI and Automation
- Dependence on Measurable Outcomes
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 50% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by QUALCO customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
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